Order Assistance
Ordering Options
Order Online!
Registered customers from the United States and Canada can make credit card and PO number purchases directly online.
Order by Phone, Fax, or Email
To obtain a quote or place an order with Affymetrix, please contact us through phone, fax, or e-mail.
Contact Information
U.S.A. / Canada
Phone 888-362-2447 (888-DNA-CHIP)
Fax 800-499-7309 / 408-481-9442
customerservice@affymetrix.com >
Europe
Phone +44 (0) 1628-552-550
Fax +44 (0) 1628-552-598
customerserviceseurope@affymetrix.co.uk >
Japan
Phone. 03-5730-8200
Fax 03-5730-3201
Purchase Order
- Your name, telephone number and fax number
- Full invoicing and shipping addresses
- Purchase order number (for tracking purposes)
- Affymetrix part number
- Quantity
- Your pricing
- In Europe, please include your VAT number
- Any special requirements
Standard Order Terms
Our U.S./Canadian standard order terms are the following:
- Freight & Handling are prepaid and added to the invoice
- Payment terms are Net 30
- Freight on Board (F.O.B.) Origin
Our European standard order terms are the following:
- Delivered, duty paid excluding value added tax on imports
- Payment terms are Net 30
Delivery
Catalog Arrays
Delivery is quoted as on or before ten working days from the receipt of the purchase order.
Custom Arrays and Instruments
Contact Affymetrix Customer Service for delivery information.
Read about receiving and installing your Affymetrix Instrument System.
Review the instrument service and software maintenance agreements offered by Affymetrix.